Macomb County · Metro Detroit · Website Legal
Privacy Policy
This policy explains what information Macomb Movers collects, how it is used, when it may be shared, and the privacy choices available to customers and website visitors.
Scope of this policy
This Privacy Policy describes the privacy practices of Macomb Movers (“Macomb Movers,” “we,” “us,” or “our”) in connection with our website, quote and contact forms, phone calls, text messages, emails, advertising campaigns, social-media interactions, payment activity, and the moving, packing, loading, unloading and related services we provide.
This policy applies to customers, prospective customers, website visitors, property owners, tenants, family members, business contacts and other individuals who communicate with us. It does not apply to independently operated websites, platforms or services that we do not control.
Information we collect
The information we collect depends on how you interact with Macomb Movers and the services you request.
| Category | Examples | Why we collect it |
|---|---|---|
| Contact information | Name, email address, telephone number, current address, destination address and billing address. | To respond to inquiries, provide quotes, schedule moves and communicate about service. |
| Move details | Move date, pickup and delivery locations, home or business size, inventory, stairs, elevators, parking, access instructions, packing needs, bulky items, estimated labor and crew requirements. | To evaluate the move, provide an estimate, assign a crew and complete service safely and efficiently. |
| Property and access information | Gate codes, building instructions, loading areas, unit numbers, contact persons and access limitations. | To plan arrival, parking, loading, unloading and building access. |
| Transaction information | Estimates, deposits, invoices, payment status, refunds, adjustments and limited payment-related records. | To process transactions, maintain business records and answer billing questions. Payment card information may be handled directly by a payment processor rather than stored by us. |
| Communications | Emails, form submissions, text messages, call records, voicemails, complaints, reviews and customer-service notes. | To answer questions, document approvals, manage service and maintain quality. |
| Photos and documentation | Photos or videos of furniture, appliances, property access, pre-existing damage, packed items, loaded items or completed placement. | To prepare estimates, document condition, resolve questions and protect customers, crew members and the business. |
| Device and website data | IP address, browser, device type, operating system, referring page, pages viewed, approximate location, date and time stamps and website interactions. | To operate, secure and improve the website and understand marketing performance. |
| Advertising data | Ad clicks, campaign source, conversion events, cookie identifiers and interactions with ads or social profiles. | To measure advertising, prevent fraud and improve campaign relevance. |
Please do not submit Social Security numbers, account passwords, medical information, government identification numbers or other highly sensitive information through website forms.
Sources of information
We may receive information:
- Directly from you when you call, text, email, request a quote, schedule a move, make a payment or leave a review.
- From a spouse, family member, tenant, property manager, employer, realtor or other person coordinating a move on your behalf.
- Automatically through cookies, pixels, analytics tools, server logs and similar technologies.
- From advertising, social-media, directory, review, CRM, scheduling, payment or lead-generation platforms you choose to use.
- From publicly available business, directory, property or address information where permitted by law.
How we use information
We may use information to:
- Respond to inquiries and prepare moving estimates.
- Confirm move dates, arrival windows, addresses, building access and project requirements.
- Provide residential, apartment, condo, senior, commercial, packing, loading, unloading, quick and same-day moving services.
- Assign crews, vehicles, equipment and packing materials.
- Send appointment reminders, arrival notices, invoices, receipts and service updates.
- Process payments, refunds and billing adjustments.
- Document inventory, property condition, furniture placement, damage concerns and claim-related information.
- Request reviews and follow up regarding customer satisfaction.
- Measure calls, leads, quote requests and advertising conversions.
- Improve the website, customer experience, service processes and marketing.
- Detect spam, fraud, security threats, misuse or unsafe activity.
- Comply with law, maintain required records, enforce agreements and defend legal claims.
- Carry out another purpose disclosed when information is collected or with your consent.
Advertising and lead tracking
Macomb Movers may advertise through search engines, social-media platforms, local directories, review platforms and other digital services. These partners may use cookies, pixels, device identifiers or conversion tools to help us understand whether an advertisement resulted in a website visit, call, text message, form submission or booked move.
Depending on the technology and applicable law, some advertising disclosures may be considered “sharing” or “targeted advertising” even when we do not receive money in exchange for the information. You may use browser, device, platform or website cookie controls to limit certain advertising activities.
Calls, emails and text messages
When you provide a phone number or email address, you authorize us to contact you about your inquiry, estimate, move, appointment, invoice or customer-service request using the information you provided. Communications may include automated appointment reminders, arrival notifications or operational messages where permitted.
Marketing emails may be stopped through the unsubscribe link in the message. Marketing text messages may be stopped by replying STOP. You may still receive non-marketing communications necessary to complete a requested move, process a transaction, respond to you or comply with law. Message and data rates may apply.
Calls may be logged or recorded for quality assurance, training, documentation and lead attribution where permitted by law. When notice or consent is required, it may be provided through the call experience or another appropriate method.
Photos and move documentation
Macomb Movers may request or create photographs or videos to evaluate the size and complexity of a move, identify bulky items, document access conditions, record pre-existing damage, confirm item placement, support a service or insurance claim, or resolve a dispute.
We will not use identifiable customer photos or move images for public advertising, social media or promotional purposes without permission or another lawful basis. Images used internally may be retained with the related estimate, move record, customer-service record or claim file.
How long we retain information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide service, maintain move and payment records, handle claims, comply with tax and accounting requirements, resolve disputes, enforce agreements, prevent fraud and meet legal or insurance obligations.
Retention periods vary by record type. Quote requests that do not result in a move may be retained for follow-up and business analysis. Completed move, payment, damage, insurance and transaction records may be retained longer where necessary. We may keep de-identified or aggregated information when it no longer reasonably identifies an individual.
Data security
We use reasonable administrative, technical and physical safeguards designed to protect information under our control. These may include access limitations, password protection, reputable technology providers, encryption in transit, record-retention procedures and confidentiality expectations.
No website, email, text message, storage system or internet transmission can be guaranteed completely secure. Use caution when sending information electronically and notify us promptly if you believe your interaction with Macomb Movers has been compromised.
Your choices and privacy rights
Depending on where you live and which laws apply, you may have rights relating to your personal information. These may include the right to request access, correction, deletion or a copy of certain information, and the right to opt out of certain targeted advertising, sale or sharing activities.
Submitting a privacy request
Contact us using the information below and include your name, the email address or phone number associated with your interaction, the nature of your request and enough detail for us to locate the relevant records.
We may need to verify your identity. We will not discriminate against you for exercising an applicable privacy right. We may deny or limit a request when permitted by law, including when we cannot verify identity, must retain information for legal, insurance, payment or security purposes, or another exception applies.
Additional choices
- Adjust browser or device cookie and advertising settings.
- Use available website cookie preferences.
- Unsubscribe from promotional email.
- Reply STOP to promotional text messages.
- Contact us to update inaccurate contact, move or billing information.
Children’s privacy
Our website and services are intended for adults arranging household, apartment, senior, commercial or related moving services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can review and delete it where appropriate.
Third-party websites and services
Our website may link to or integrate with third-party services such as Google, Meta, social-media platforms, maps, payment providers, review sites, scheduling systems or financing tools. Those providers operate under their own privacy policies and terms. Macomb Movers is not responsible for the privacy, security or content practices of services we do not control.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, website technology, vendors, legal obligations or business practices. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method.
Contact us
Questions, privacy requests or concerns about this Privacy Policy may be directed to:
Macomb Movers
Serving Macomb County, Oakland County, Wayne County, Metro Detroit and Michigan
Email: info@macombmovers.com
Phone: (586) 803-1555
Website: www.macombmovers.com
Before publishing, confirm that this policy accurately reflects every analytics, advertising, call-tracking, CRM, payment, scheduling and messaging tool installed on the website.